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How-To's and Forms --Office 365 Email Instructions
Course Technology Info: --Pearson
Student Requirements:
Helpful Links: ................................ |
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Brightspace Troubleshooting
If you are having technical problems using Brightspace, this page offers suggestions for dealing with the problem. If none of these work, contact SSC's IT department at it@sscok.edu. Inform your instructor of any technical problem. He/she probably will not be able to help you solve it, but he/she may have encountered this before and may know what the problem is. This will also let the instructor know of a possible problem that other students may have. You should also check the class policy on turning in work on time if there is a technical issue. If the problem is on the student end, then that may not be a sufficient reason for turning in work late.
1.
Content Page Issues:
a.
A Content module I'm looking for is missing, what do I do?
b.
Why am I getting an error message when attempting to access a Content link?
c.
Why are audio and video lectures in Content modules not playing? To complete
a system check as the answer suggests, use this link:
https://d2l.rose.edu/d2l/systemCheck
f.
How do I make the font size bigger?
g.
Why can't I click on certain/any content topics?
2.
Assignment Issues:
https://documentation.brightspace.com/EN/semester_start/-/learner/faq_assignments.htm
3.
Uploading files to a
submission folder:
a.
Mobile devices:
https://documentation.brightspace.com/EN/semester_start/-/learner/faq_cant_upload_docs_from_ios_to_folders.htm
b.
Other upload problems:
https://d2l.custhelp.com/app/answers/detail/a_id/1367/related/1/session/L2F2LzEvdGltZS8xNDg2NDc4OTkxL3NpZC90dU9BdkVhbg%3D%3D
4.
Discussion Board Issues:
https://documentation.brightspace.com/EN/semester_start/-/learner/faq_discussions.htm
5.
Quizzes/Assessments
Issues:
https://documentation.brightspace.com/EN/semester_start/-/learner/faq_quizzes.htm
6.
Grades and Feedback:
https://documentation.brightspace.com/EN/semester_start/-/learner/faq_grades_feedback.htm
You can also use Google to find solutions. Simply type your question into the search pane. For example, if I had problems uploading a file, I could type: Brightspace file upload error.
Some common steps to take when having technical difficulty are:
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Seminole State College empowers people for academic success, personal development, and lifelong learning. |
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COMPASSION - OPPORTUNITY - RESPECT - EXCELLENCE |
last updated February 2017
For information about SSC's Distance Education program, contact Michael Schnell, the Coordinator of Distance Education
Web site: Kelli McBride